Integration of the Plusgrade program suite (Premium Upgrade & Live Auction) with American Express’ Membership Rewards points system.
How can an American Express card holder upgrade their flight using Plusgrade’s system but through the Amex portal & using their Amex points?
My Role
I worked with the design & tech teams at American Express MR to make sure the experience we implemented was reflective of their redemption process as well as seamlessly integrate it within their existing experiences.
Capturing:
Show & tell Users need to know some of their flights are eligible for upgrade
Understanding:
Users need to see their points balance to spend them
Checking out:
Users should be able to quickly spend their points balance or be presented with a cash option for any deltas
Communicating:
Users need a singular point of contact even if the token is passed from one company to another
Find out more about the American Express upgrade program:
https://www.businessinsider.com/upgrade-flights-american-express-membership-rewards-points-2019-5