Christopher Dang's Portfolio
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American Express Membership Rewards Integration

Integration of the Plusgrade program suite (Premium Upgrade & Live Auction) with American Express’ Membership Rewards points system.

Design Challenge

Design Challenge

How can an American Express card holder upgrade their flight using Plusgrade’s system but through the Amex portal & using their Amex points?

My Role
I worked with the design & tech teams at American Express MR to make sure the experience we implemented was reflective of their redemption process as well as seamlessly integrate it within their existing experiences.

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Key journey milestones

Key journey milestones

Capturing:
Show & tell Users need to know some of their flights are eligible for upgrade

Understanding:
Users need to see their points balance to spend them

Checking out:
Users should be able to quickly spend their points balance or be presented with a cash option for any deltas

Communicating:
Users need a singular point of contact even if the token is passed from one company to another

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Membership Rewards® Upgrade with Points | American Express